FAQs

Ready to make your move, but have a few questions first? We’ve got answers.

RealSure Overview
About RealSure
What is RealSure?

RealSure is an exciting rapidly expanding real estate technology company on a mission to help people win at homeownership. Our vision is to be a category-creator by building the go-to, lifelong homeownership solution that is trusted by everyone who wants to maximize their current and future investment in a home.

From our early roots supporting home sellers, RealSure has evolved into a fast-growing independent organization dedicated to improving all aspects of the homeownership process – starting with buying and selling but soon to touch so much more.

What does RealSure do?

As much as the home buying and selling process has evolved in recent years, it remains challenging and highly stressful for most people. This is particularly true given today's market dynamics – and not just for buyers. With a mission to help people win at homeownership, RealSure is committed to reducing stress and removing barriers to buying, selling and so much more.

Everyone on the RealSure team is working tirelessly towards fixing outdated processes within the real estate industry that get in the way of ownership – from current owners unsure of the price or timing around selling their home, to buyers unable to compete with cash offers, to contracts that get signed and then canceled, to rigid timelines that can leave families stressed and scrambling. Our RealSure Sell and Buy offerings are available in a growing number of markets across the U.S. Yet this is just the start of much more to come.

What does RealSure offer to consumers today?

RealSure currently has two offerings available in select markets across the U.S. – both of which provide greater flexibility, control and peace of mind for consumers.

  • RealSure Sell
    • RealSure Sell is all about options. Our "best of both worlds" approach provides an exclusive way for sellers to receive a competitive cash offer from RealSure which they can either accept without listing or choose to list and decide to accept RealSure's cash offer, a better offer that may come along, or neither. The ultimate choice is up to the seller. Sellers who accept the RealSure cash offer will have the flexibility to stay in their home for 30 days after closing.
  • RealSure Buy
    • RealSure Buy gives buyers the backing to make offers as competitive as cash – a critical differentiator in any market, but especially today. Qualified buyers can waive their financing and appraisal contingencies to make the strongest offer possible, giving buyers an edge and sellers more certainty. This approach will be a game-changer in making homeownership accessible to many more consumers.
When was RealSure created and how has it evolved since then?

RealSure was created in 2020 as a joint venture between two well-established and highly-experienced real estate entities: Realogy and Home Partners of America (HPA).

The vision from the start was to find new, consumer-centric ways to overcome common barriers around homeownership, while still leveraging the critical role and expertise of real estate agents in the process. In less than two years, RealSure gained the market momentum to launch as a stand alone company – one that has already nearly doubled its team since January 1, 2022 and is poised for significant expansion.

How does RealSure price its homes?

From its inception, RealSure was built on a foundation of significant experience in buying and selling real estate. Our team draws on deep expertise in how to price and buy homes in a capital-efficient way with a high level of confidence. This expertise is core to both our RealSure Sell and RealSure Buy offerings – and will work to create value and benefit for consumers.

Partners + Affiliations
Why are Realogy and Home Partners of America the investors behind RealSure?

Realogy, the leading and most integrated provider of U.S. residential real estate services and HPA, an owner and operator of high-quality single-family retail homes – recently acquired by Blackstone Real Estate Income Trust – are both titans of the industry.

From the inception of RealSure, both entities saw how their considerable strengths could be combined to remove the friction and stress of many parts of the homeownership process. This led them to explore creating a new entity that would move fast to bring innovative new offerings to expand homeownership and make the process more efficient and less stressful for consumers. With RealSure's fast growth trajectory, that original vision is quickly becoming a reality.

Mortgage Lender Affiliations
Is RealSure a mortgage company? Where does the financing come from?

RealSure does not provide financing. We partner with trusted lending partners to turn you into a cash buyer when you participate in RealSure Buy. These lending options vary by market and we expect to welcome additional financing partners over time.

Our current financing partners include:

  • Guaranteed Rate Affinity
  • PrimeLending
  • Guaranteed Rate, Inc.
Do consumers need to work with a Realtor?

Yes. RealSure's participating agents are an essential part of the team who provide crucial local market expertise and guidance throughout the process. We are currently aligned with agents who are affiliated with Realogy franchised and company-owned brokerages which includes: Coldwell Banker Real Estate, Century 21 Real Estate, The Corcoran Group, Better Homes & Gardens Real Estate, ERA Real Estate, and Sotheby's International Realty.

RealSure Sell
RealSure Sell Overview
What is RealSure Sell?

This unique program is a way for sellers to feel totally confident that they are making the best decision when selling their home. RealSure Sell combines the certainty of a competitive cash offer with the flexibility to explore your home’s maximum selling potential by also listing it with an agent.

With a cash offer from RealSure already on the table, your agent can then leverage their local expertise to market your home with the goal of generating competing offers for you to choose from.

All you have to do is choose the offer that works best for your unique situation — you can accept your RealSure Cash Offer at any point within the 45 days, or not at all. The power to choose is yours.

RealSure Sell’s FlexStay program also comes with the unique advantage of staying in your home for up to 30 days after selling to RealSure.

At a glance:

  • Cash offer: Start with a competitive cash offer already on the table.
  • List it to beat it: Let your participating agent do what they do best — market your property to see if an even stronger offer comes through.
  • FlexStay: If you decide to sell to RealSure, you can remain in your home for 30 days after closing (fees apply).
Where is RealSure Sell available?

As of February 2022, RealSure Sell is available in these markets.

  • Atlanta, GA
  • Austin, TX
  • Charleston, SC
  • Charlotte, NC
  • Chicago, IL
  • Colorado Springs, CO
  • Columbia, SC
  • Columbus, OH
  • Dallas, TX
  • Deltona, FL
  • Denver, CO
  • Ft. Myers, FL
  • Ft. Worth, TX
  • Houston, TX
  • Lakeland, FL
  • Los Angeles, CA
  • Milwaukee, WI
  • Orlando, FL
  • Phoenix, AZ
  • Sacramento, CA
  • Salt Lake City, UT
  • San Antonio, TX
  • San Diego, CA
  • Sarasota, FL
  • Tampa, FL
Costs & Commission
Are there any costs for using RealSure?

Yes, if you sell your home to RealSure, there is a transaction fee, which is included in the offer letter.

However, you only pay that fee if you sell your home to us. And, as is the industry norm, you will pay your agent a commission on a sale as well (which is typically a percentage of the sale price of your home) as compensation for guiding you through a successful sale and helping you make your best move.

How much is the RealSure fee?

As with most companies that serve various aspects of the real estate market – as well as other types of services and sectors – RealSure generates its income from a portion of the transaction. There is a service fee for sellers who accept a cash offer from RealSure Sell, which ranges depending on the property, but it is a percentage of the purchase price in the low single digits. This fee goes towards RealSure’s costs in buying, holding, and re-selling your home, which we are confident will provide tremendous value to consumers and their families.

Who determines the agent commission?

If you enroll in RealSure Sell and also list the property, the commission is determined by you and the agent in your broker’s standard listing agreement as with any other listing. If you choose to sell to RealSure without listing, you will be required to sign a brokerage agreement with your broker agreeing to pay an agreed upon commission at closing.

Home Eligibility
Is RealSure for new listings only?

No, even if the home has been listed on the market with a participating agent you may be eligible. We’d be happy to help you!

Where do I submit a request for a Cash Offer?

We’re excited to get you started! You can either go to the consumer portal at https://consumer.realsure.com/signin to answer a few questions or call us directly at (844) 520-0390 and we’ll chat with you live.

What happens after I request a Cash Offer?

The RealSure team of experts will evaluate your request and, if eligible, provide a Cash Offer via email within 24 hours.

Is there any fee to get a cash offer?

No, RealSure does not charge any fee to request and receive a RealSure Cash Offer.

How does RealSure determine the value of my home?

From its inception, RealSure was built on a foundation of significant experience in buying and selling real estate. Our team draws on deep expertise in how to price and buy homes in a capital-efficient way with a high level of confidence. We have a team of experts who use sophisticated data and modeling, and they analyze various data points including, but not limited to, local market conditions, recently sold comparable homes, and details of the home and its condition, including information provided by you or your agent during the cash offer request process.

Is the RealSure Cash Offer negotiable?

No, the RealSure Cash Offer is non-negotiable. However, if you have additional details about your home that were not included in the original Cash Offer request, you can email these details (along with photos, if applicable) to [email protected]. Our team of underwriters will evaluate your request and, if applicable, provide a revised Cash Offer via email within 24 hours.

How long is the Cash Offer valid after it is initially provided by RealSure?

Once the Cash Offer is presented, you have 7 days to enroll and enlist. Enrolling locks in the cash offer for the 45-day decision period, where we suggest you list the property with your trusted participating listing agent to test the market and decide which you prefer; so that at the end of the transaction, you feel confident you’re making the best possible financial decision when selling your home. However, you can accept the cash offer without listing. The choice is yours.

While not the norm, the cash offer can be withdrawn at any point in the 7 days unless you are enrolled in the program.

What do I do if my Cash Offer expires? Do I have to start over?

No need to start over! Just reach out to us at (844) 520-0390 and we will reevaluate the request for a new offer.

Are there any obligations to sell once I enroll?

You can walk away with no obligation or cost from RealSure to you, until you accept the offer. If you entered into a listing agreement with your agent, you will be subject to the terms of that agreement with your agent directly.

Where can I find the cash offer?

Cash offers are sent via email and accessible at any time on the consumer portal at https://consumer.realsure.com/signin.

Accepting the Cash Offer
How do I enroll with the RealSure Cash Offer?

Great decision! Simply go to the consumer portal at https://consumer.realsure.com/signin and fill out the form called Notice of Acceptance, found in the document library.

Remember, you have a 45 day window to decide. During that time, you can list your home on the market with an agent to generate additional interest and offers, but you don’t have to. The choice is yours — accept our cash offer at any point during the 45 Day Acceptance Period and rest easy knowing that the offer we made on your home is competitive and based on its full market value.

If I list my home and don’t get another offer at the end of the 45 days, do I need to accept the RealSure Cash Offer?

You are under no obligation to accept the RealSure Cash Offer. There is no penalty to simply let the Cash Offer expire at the end of 45 days. If you entered into a listing agreement with your agent, you will be subject to the terms of that agreement with your agent directly after the Cash Offer expires.

Can I re-submit for another cash offer?

Yes, you can submit a request for a refreshed cash offer once the original has expired.

Selling to RealSure
What happens after the RealSure Cash Offer is accepted?

After you accept the RealSure Cash Offer, a standard home inspection of the home will be conducted by a professional Inspection Services provider.

Based on the findings of the inspection, an amended sales contract may be provided to reflect the updated purchase price of the home. Additional terms and conditions may apply.

How long will it take to close if I accept the RealSure Cash Offer?

You can choose a closing date within 15-45 days of returning the signed sales contract.

Flex Stay
What is Flex Stay?

FlexStay is a solution to a common challenge for many sellers! When you’re selling your home and moving on to what’s next, the timing doesn’t always line up perfectly with your closing date. When you sell your home to RealSure, FlexStay gives you the flexibility to set your move out date as much as 30 days after closing. Rather than searching for a short-term solution, like sleeping in a relative’s guest room, or putting your belongings in storage, you can stay in place and move out at your own pace.

How do I enroll in Flex Stay?

Simply notify RealSure of your interest in Flex Stay when you accept the RealSure Cash Offer on the Notice of Acceptance Form. We will then provide you with an occupancy agreement to be signed and returned to RealSure along with the purchase contract signed by RealSure.

What are the fees for Flex Stay?

The fees include a security deposit and a daily occupancy fee which are determined based on the final price point of the home. These fees will be deducted from the seller’s proceeds at closing.

RealSure Buy
RealSure Buy Overview
What is RealSure Buy?

RealSure Buy gives buyers the backing to make offers as competitive as cash – a critical differentiator in any market, but especially today. Qualified buyers can waive their financing and appraisal contingencies to make the strongest offer possible, giving buyers an edge and sellers more certainty. This approach will be a game-changer in making homeownership accessible to many more consumers.

  • Cash Offer
    • Arm buyers with a more competitive offer with no appraisal or financing contingencies
  • RealSure Backing, Real Fast
    • Make moves at the speed of the market with fast approvals and RealSure support available in real-time
  • The Agent Advantage
    • Leverage valuable market expertise from a trusted agent to guide you throughout the process
Where is RealSure Buy available?

As of February 2022, RealSure Buy is available in these metro areas

  • Austin, TX
  • Charlotte, NC
  • Colorado Springs, CO
  • Denver, CO
  • Phoenix, AZ
  • Salt Lake City, UT
  • Tampa, FL
Getting Started
How do I start the process?

Get started by going to realsure.com and entering your info. Once your account is created, if you’re not already working with a participating agent we will pair you with one so you can begin your pre-approval process.

Costs & Commissions
Are there any costs for using RealSure Buy?

When you win your dream home with a cash-backed offer through RealSure, a minimal $500 service fee will be collected at closing. However, along with highly competitive rates, some of the RealSure Program Lending partners offer you a $500 credit against loan closing costs — which, in effect, results in a net fee of zero.

Of course, you are still responsible for all of the standard buyer/borrowing costs as you would with any other transaction.

If, in the rare instance, the house is in contract past the inspection phase and you are no longer willing or able to close, you will still owe the $500 service fee.

Buyer Eligibility
How do I know if I’m eligible for this program?

Great question. RealSure Buy is a powerful program for qualified buyers who are looking for a way to be more competitive in the market. We help level the playing field and give you an edge you might not otherwise have in your buying process. It’s a good fit for buyers who:

  • Have a FICO credit score of 700 or higher
  • Have the ability to put 10%+ cash to close (i.e. 90% max financing)
  • Provide a minimum of 2% earnest money
  • Are purchasing the home as their primary residence
  • Are seeking a 30 year mortgage
Am I responsible for mortgage costs and fees?

Yes, buyers will be responsible for the standard fees and costs associated with obtaining a mortgage (including, but not limited to, an application fee and the cost of an appraisal).

How long is the review and approval process?

Our Program Lenders engage in an exhaustive pre-approval process to put you in a position to make the best possible offer. Timing for completion of this is dependent on your ability to supply information. Some of our Program Lenders can complete an approval process within 24 hours of receiving all the needed information.

What information do I need to provide to get approved?

It’s a great idea to have your income and asset documentation ready, so you can move quickly when you find your dream home.

To be approved, you will need to provide income and asset documentation specific to the Program Lender. However, generally the documentation required will include the most recent 30 days of paystubs, most recent 2 years of W2’s, and most recent 2 months of bank statements.

If I am already pre-approved for a mortgage, do I still need to go through the approval process with RealSure?

All buyers must be pre-approved by, and use, a RealSure Program Lender. Unfortunately we are unable to use pre-approvals from non-program lenders but if you have already been approved by one of our program lenders you are all set! Just let them know you are interested in working with the RealSure program!

Making a Cash Offer
How do I find the right home to make a cash offer on?

If you want to take advantage of the cash-backed buying power of RealSure Buy, simply ask your agent to submit the property address to the Agent Portal to check if the property is eligible for the program. Not every property will qualify for a RealSure Cash Offer. Our deep market expertise means that when a home does qualify, you have the confidence of knowing that it meets our high standards.

It’s easy to check multiple property addresses in the portal. Just ask your agent to pre-qualify the properties that you’re interested in.

Is there a loan limit for markets?

Yes, RealSure Buy sets loan limits based on the county guidelines set by Fannie Mae and Freddie Mac.

The loan caps for RealSure Buy are as follows by metro area:

  • Denver = $684,250
  • Colorado Springs = $647,200
  • Phoenix Metro Area = $647,200
  • Charlotte Metro Area = $647,200
  • Salt Lake City Metro Area = $647,200
  • Tampa Metro Area = $647,200
  • Austin = $647,200
If I want to put down more than 10%, can I?

Absolutely. You can put down as much of your own funds as you’d like to increase the offer price as long as it is within the purchase price max that RealSure sets for that home. The loan limit only applies to the amount RealSure’s Program Lenders can provide to finance the cash offer.

Does this offer act like real cash? Can I waive contingencies?

Yes! You can make an offer without any financing or appraisal contingencies to help you make the most competitive offer possible.

Will RealSure be providing proof of funds to back up the cash offer?

Yes. Where proof of funds are required, the RealSure Buyer Addendum states that a pre-approval letter from a Program Lender is proof of funds.

Are there any obligations to close on the home if a buyer uses the RealSure backing to make an offer?

There is no obligation to close on the home. However, if you decide you don’t want to purchase the property after the inspection period has expired, you will assign the contract to RealSure, forfeit the earnest money deposit, and be released for all obligations to the seller under the purchase contract.

Appraisals
When is the appraisal conducted?

Once your offer has been accepted, your Program Lender will order the appraisal as part of their normal process.

What happens if the appraisal comes in lower than the purchase price?

Great news! If a home qualifies for a RealSure Buy offer, that means we are so confident in the home’s value that we remove the appraisal contingency if the home doesn’t appraise at the purchase price. One of the unique advantages of this program is that if that happens, your transaction will not be impacted and you will still qualify for your mortgage. You can still get the home, live the dream!

How long does it take to get the appraisal done? Can we close faster?

Appraisals usually take 2 weeks, depending on a number of factors. But don’t worry, the appraisal is done for the lender’s file and won’t affect your transaction.

Inspection
When does the inspection happen in the process?

Once your offer has been accepted, you should promptly order an inspection. Your contract will provide you with a certain number of days to complete the process.

What is the inspection process?

The time period to complete inspections is agreed to in the purchase contract. You should act promptly to ensure everything is done within the agreed upon time period. You must submit a complete copy of the inspection report to RealSure at least 2 days prior to the end of the inspection period.

What happens if the house needs repair?

If there are any large ‘red flags’ such as foundation issues or a sinkhole on the property RealSure reserves the right to terminate the purchase contract. If other items are identified in the inspection report that need repair it is at the buyer’s decision to ask for seller credits to the initial offer (for example – a bathtub leaks).

RealSure may be right for you, if you

Have already found your next home

Movin’ on up… and moving out. You have your new place and need to sell, so you don’t want an open-ended timeline. But, you also want to be sure you’re getting the best possible price for it.

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RealSure may be right for you, if you

Have an agent you trust

Agents are awesome. Cash offers are too. With your cash offer in hand, you have 45 days to list your property with a participating local real estate agent, and then decide to accept the offer you prefer or walk away.

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RealSure may be right for you, if you

Want to relocate

The grass is sometimes greener. Whether you found a new job or work remotely and want to try a new city, knowing you can sell your home so you can buy your next one is key.

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RealSure may be right for you, if you

Experience a sudden life change

Life happens when you least expect it. You’re more interested in unlocking your home’s value quickly than you are in staging, showing and negotiating over a price tag.

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